Frequently Asked Questions
Q
Where & How can I place an order?
Please contact our sales team to get a very good offer and service, or place your order with trade assurance directly.
Q
Can I get some samples?
Yes, we provide 10-20g free samples (excluding shipping charges).
Note: Sample shipping charges will be fully deducted from your subsequent bulk orders.
Q
How do you control and guarantee quality?
All goods are strictly qualified before shipment:
- Our inspection center is equipped with HPLC, GC, and other advanced instruments. R&D and QC perform rigorous testing on each batch.
- Free samples can be provided for your quality testing and confirmation beforehand.
- We cooperate with authoritative third-party testing institutions to detect heavy metals, pesticide residues, allergens, etc.
Q
Which payment methods do you support?
We support Wire transfer, Trade Guarantee, PayPal, Western Union, Alipay, credit cards, and letters of credit.
Q
What is your mode of transportation and delivery time?
Mode of transport: DHL / FedEx / Air / Sea.
Transportation time: 4-8 days by air or 20-30 days by sea.
Q
How do you guarantee after-sales service?
We have established a professional after-sales team to process your feedback. Please follow these guidelines in case of any issues:
- Keep the original packaging and take detailed photos of the ingredients.
- Calculate the exact number of defective components based on your visual records.
- Submit a complaint form with clear details.
Our Resolution Guidelines:
- Packaging issues: If the packaging is damaged but ingredients are fine, we will provide new packaging materials free of charge.
- Minor defects: If there is a slight defect in the ingredients, we will provide discounts or compensation.
- Serious issues: We will inspect the case thoroughly and provide a full replacement after obtaining your approval.
Soy Extracts
